We thank you for your understanding and cooperation in following our cancellation and booking fee policy.

Booking Fee

At the time of making a booking, a $100 booking fee will be taken and held to secure your appointment. Should your service be less than $100 in value, a booking fee of $50 will be held to secure your appointment.

Cancellations

Should you need to cancel your appointment, in consideration for other clients who are wanting to secure an appointment we ask you to please do this as soon as possible.

Cancellations made within 48 hours of the scheduled appointment time may result in the forfeit of the booking fee.

No-Shows

No Shows for an appointment will result in you losing your booking fee. Multiple no shows may require you to make full payment of your booked service to secure an appointment

Exceptions

We understand that accidents happen, people get sick and/or emergencies occur. We will do our best to accommodate these rare occasions with understanding and grace. We do record these occurrences to prevent abuse of the policy. Our goal is to be preventative to protect and accommodate our valued clients.

When you book an appointment with SOL & SOMA SALON, we set that time aside just for you.

If you cancel with late notice it impacts us significantly and inconveniences the many other clients that have been turned away because we are fully booked.

We require a minimum of 48 hrs notice if you wish to cancel or reschedule your appointment. To secure your appointment, we require a from $100 booking fee for all colours and from $50 booking fee for haircuts and styling that will be deducted off your service on the day of your appointment.

If a cancellation is made with more than 48 hours’ notice and you are not rescheduling to another appointment your credit card details will be taken from you again and a full refund of the booking fee will be made to you.

If a cancellation is made with less than 48 hours notice you will forfeit your booking fee. 

If you do not show for your appointment you will forfeit your booking fee and we will record this on your client history for future reference.